FAQ

1. Is your packaging recyclable?

We believe in being economically responsible so all packaging is 100% recyclable.

2. Are your products cruelty-free and vegan?

Yes! All Haus of Whiplash products are cruelty-free. Many of our formulas are also vegan — check individual product pages for full details.

3. How do I find my perfect shade in foundation or setting powder?

We offer Petite Pots for sampling — so you can try before you buy and find your flawless match confidently.

4. Can I wear your setting powder over liquid foundation?

Absolutely. Our finely milled setting powders are designed to work beautifully over liquid or cream base products for a soft, matte finish.

5. I have sensitive skin — can I use your products?

Our formulas are crafted with care and tested for safety, but we always recommend patch testing first or consulting with your dermatologist if you’re unsure.

6. Do you ship internationally?

Yes, we currently offer international shipping. Rates and times vary based on your location and will be calculated at checkout.

7. How long will it take to receive my order?

UK orders typically arrive within 3–5 working days. International orders may take 7–14 working days depending on customs and location.

8. What if my item arrives damaged or incorrect?

Customer care is a priority. Please email us within 7 days of delivery with your order number and a photo — we’ll sort it right out.

9. Where can I find you on social media?

10. I’m a makeup artist/influencer — do you offer PR or collaborations?

Yes! We love working with creatives who align with our vision. Drop us a message via our Contact page or email us directly.